Refund policy
Last updated: July 17, 2026
Your satisfaction matters to us at Coquelicocotte. If you are not fully happy with your purchase, our return process is designed to be simple and hassle-free.
30-Day Returns
- You have 30 days from the date you receive your order to request a return.
- Products must be unused, in original condition, and returned with original packaging.
- Restocking fee: $0. We do not charge restocking fees.
Return Policy Overview
- Return window: 30 days from delivery.
- Condition: Unused, original condition, original packaging.
- Support: Our team will assist you through the return process.
- Restocking fee: No fee charged.
How to Return an Item
Step 1: Contact us by email at info@coquelicocotte.com to request a return authorization.
Step 2: Securely pack the item in its original packaging with all accessories.
Step 3: All returns must be shipped to our warehouse address at: 8888 SW 136th St, Miami, FL 33176, United States.
Return Shipping Costs
Defective or incorrect products: No cost to the customer.
Customer remorse (change of mind): Customer is responsible for return shipping costs.
Refund Process
Inspection: Returned products are inspected upon arrival.
Refund timing: Approved refunds are processed within up to 7 business days, depending on the payment method.
Our team is available if you have any questions during this process.
Exchanges
If you wish to exchange an item for a different size, color, or product, contact our support team and we'll guide you through the process. Our goal is to make every exchange as smooth as possible.
Contact Information
Store name: Coquelicocotte
Company name: VNMESE LLC
Company number: L22000049987
Company Address: 8888 SW 136th St, Miami, FL 33176, United States
Email: info@coquelicocotte.com
Phone number: +1 786 4671880
We aim to respond to your inquiries within 24 hours.
Customer Service Hours:
Monday to Friday: 9am – 6pm (GMT-5)
Saturday and Sunday: Closed